Position title
Warranty Superintendent (Tacada)
About Us:

TACADA is a multi-disciplinary real estate development and investment company. TACADA’s roots started in the housing industry over 25 years ago with our first brand Daytona Homes. Fast forward and the TACADA group of companies builds over 800 homes annually through 4 different housing brands, has developed over 4,200 lots, obtained a large multi-family development channel of over 1,000 units annually and holds multiple commercial and industrial properties.

Our housing brands include Daytona Homes, City Homes Master Builder, Carriage Signature Homes, and Accent Infills. With locations in Edmonton, Calgary, Winnipeg, Regina and Saskatoon, our builders are always looking for great people to join their teams.

Working with us means being a part of the TACADA Family. We offer opportunities for both personal and professional growth, competitive salary, immediate benefit coverage, inclusive environment, and, most importantly – having fun. We are committed to providing excellent customer experiences, which can only be done by providing our employees with an excellent place to work!

Tacada is looking for an enthusiastic, driven individual to join our Loyalty team in Edmonton as a Customer Care (Warranty) Superintendent. Under the direction of the Tacada Loyalty Manager, this position is responsible for provision of onsite warranty duties for new home owners, fostering repeat and referral customers through timely completion and quality workmanship of warranty deficiencies.

Key Objectives:
  • Demonstrate a professional appearance and attitude when working with trades/supplier partners and homeowners
  • Coordinates trades days directly with homeowners and trades partners
  • Perform basic carpentry and other tasks as required
  • Lead in primary and anniversary visit, deficiency completion and conduct repairs on smaller items to assist trades
  • Responsible for the care and maintenance of show homes on a regular basis, utilizing time between appointments
  • Provide technical knowledge to the construction team to help identify repetitive and potential deficiencies so they can be corrected
  • Address emergency or urgent warranty work, at times other than the specified intervals. Direct sub-trades to ensure such work is completed in accordance with the level or urgency
  • Adhere to and enforce the company’s safety policies and procedures
  • Maintain positive relationships with trade partners
  • Create, manage and close work orders in assigned areas
  • Manage the emergency on-call phone 1 week at a time in rotation with other staff throughout the year
  • Other duties and responsibilities assigned
  • Experience in a service, warranty, or construction role
  • Ability to read blueprints
  • Ability to work occasional evenings
  • Exceptional verbal and written communication skills
  • Strong time management, organization and planning skills;
  • Ability to work independently with little supervision. Self motivated and reliable
  • Ability to get along with various personality types and play an active role in the team
  • Basic computer skills, including Microsoft Outlook, Excel and Word
  • Valid drivers’ license
  • Comfortable using basic hand tool and power tools
  • Maintain a professional appearance


  • Bachelors degree in a construction management field or related (asset, not required)
  • Associate Construction Certificate (asset, not required)
  • WHMIS 2015 (required, will be provided if applicant does not have)
  • Emergency First Aid (required, will be provided if applicant does not have)
How We Work for You:
  • Health and dental benefits immediately upon hire
  • Employee Assistance Program
  • Inclusive work environment
  • Volunteer opportunities
  • Tuition support
Employment Type
Job Location
Date posted
May 13, 2022
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Position: Warranty Superintendent (Tacada)

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