Position title
Warranty Coordinator (Tacada)
About Us

Tacada has been a leader in the home building industry since 1993, consisting of four builder brands including Daytona, City Homes, Accent Infills and Carriage Signature Homes. We are dedicated to providing superior crafted homes and exceptional customer service across western Canada as we continue to grow into the future. Working with us means being a part of the Tacada Family. Tacada offers opportunities for both personal and professional growth, excellent earning potential and, most importantly – having fun. We want to give our customers the best home buying experience possible and that starts with the best employees. We can’t wait to work with you.

Warranty Coordinator – Edmonton

We are looking for an enthusiastic, hardworking individual who is able to work well independently, as well as a team player — as this position requires positive customer interaction.

Under the direction of the Loyalty Manager, the Warranty Coordinator fosters repeat and referral customers through timely organization and effective communication with customers/trades.

Responsibilities
  • Demonstrate professionalism when working with trade/supplier partners and customers
  • Provide administrative assistance to the leader of the warranty team
  • Understand the warranty policies/processes and maintains accurate and timely documents
  • Monitor the progress of construction, completion of new home orientation deficiencies in advance of 3 - 4-week warranty visits
  • Proactively schedule all Primary, 1-to-2-month, anniversary appointments and create applicable letters for clients, follow up on all outstanding matters regularly
  • Ensure all spreadsheets, specifically seasonal items and customer deficiency lists are updated and maintained in an accurate and timely manner
  • Prepare correspondence regarding warranty related matters (letters, memos, etc.)
  • Responsible for timely and accurate warranty filing
  • Administrative processing of invoices related to warranty
  • Create and distribute Work orders and VPOs
  • Other duties and responsibilities assigned
Requirements
  • Exceptional verbal and written communication skills
  • Excellent critical thinking and problem-solving skills
  • Strong time management, organization, and planning skills
  • Experience in the new home construction or warranty field is a strong asset
  • Ability to manage a heavy workload and operate efficiently
  • Strong attention to detail
  • Proficient in Microsoft Office
How We Work for You
  • Health and dental benefits immediately upon hire
  • Employee Assistance Program
  • Inclusive work environment
  • Volunteer opportunities
  • Employee pricing for Daytona home purchases
  • Tuition support
Employment Type
Full-time
Job Location
Edmonton
Date posted
May 3, 2023
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